Returns & Refunds Policy

At Bird Rock, we take pride in the quality of our food products, but if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of our items, we offer a 14-day window for returns on unopened shelf-stable goods and credit for quality issues on fresh items.

1

Initiate Your Request

Contact our customer support team within 14 days of delivery with your order number and a brief explanation of the issue.

2

Documentation

For quality concerns or damaged items, please provide clear photographs of the product and its original packaging.

3

Verification

Our team will review your request within 48 hours to determine if the item is eligible for a return, replacement, or store credit.

4

Refund Processing

Once approved, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing